Show All Answers

1. What are the Finance Office hours and location?

The office is open from 8:00 to 5:00 Monday through Friday. We are located at Town Hall; the address is 134 N. Main Street, Fuquay-Varina, NC.

2. How do I set up utility service?

Complete the application which can be downloaded on our Forms & Applications Page or picked up from Town Hall. If you are purchasing the residence, we will need a copy of the closing statement in order to waive the $75 deposit. If you are renting, you will be required to pay the $75 deposit.

Utility Application

3. What are the water and sewer rates?

Current Rates

4. How can I pay my bill?

The Town provides four payment options.

1. Pay in person at the collection window inside Town Hall. A utility bill drop box is located next to the E. Jones Street parking entrance for times the office is not open.

2. Bank Draft Service automatically deducts the amount of your utility bill on the day before it is due each month from a checking or savings account. You can set up the draft by completing the bank-draft-authorization-form and returning it to Town Hall with a voided check.

3. Mail a check or money order to Town of Fuquay-Varina, 134 N. Main Street, Fuquay-Varina, NC 27526.

4. Pay online with a credit or debit card at www.Fuquay-Varina.org/eutilities. To pay by credit card at Town Hall, use the kiosk inside Town Hall located at the collection window. A small processing fee applies. The ability to use your credit card to pay for other Town services is coming soon.

eUtilities site.

5. Can I receive my utility bill online?

Yes. The eUtilities tool - www.Fuquay-Varina.org/eutilities - allows you to access your current water bill, account history, track water usage, sign up to receive online bills, and pay utility bills with credit/debit cards. You will need your last name and account number to access eUtilities. online eUtilities tool.

6. How do I check for water leaks?

Cut off all of the water in the house and look at the water meter to see if it is still turning. Also, check your toilet when you flush it to see if it continues to run.

7. Can you adjust my utility bill if I have a leak?

The sewer portion of the bill may be adjusted if the water did not go through the sewer system. Customers must bring a detailed bill from a licensed plumber to Town Hall to apply for a sewer adjustment. Toilet leaks do not receive any adjustment.