Why is the Town converting its meters to new reading technology?

The Town approved the conversion of a portion of its existing drive-by (AMR) system to a fixed and real-time reading network, referred to as Advanced Metering Infrastructure (AMI), in July of 2018 following years of consideration, analysis, and planning. In the initial phase, a portion of the Town’s meters will be  optimized and the billing software will be integrated, so the entire process, from the meter to the bill, will be tested and verified prior to Town-wide installation. The Town will utilize existing Itron transmitters and manage the data through Choice Connect AMI Network System, thereby expanding the benefits of its existing metering equipment.  The initial phase is expected to be completed by October 2021.

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1. Why is the Town converting its meters to new reading technology?
2. Why is the Town changing the way it reads the meters?
3. How does the new system work?
4. What is the technology that reads my meter and sends it to the Town? Is it safe?
5. Will my water bill increase?
6. Who is doing the work?
7. Will I be without water during the field work?
8. Who do I contact with questions about the field work to my meter?