Hurricane FAQ

We know you have questions about what to do in the event of a hurricane or other major weather event!  Here are answers to the most frequently asked questions (in alphabetical order).

For emergencies or issues that require emergency response, call 9-1-1.

Accidents


To report an automobile accident in Fuquay-Varina, call 919-552-3191.

Bus Service


Schedules may change or be suspended.  Please check directly with GoRaleigh for the express service schedule. 

Calling 911


We remind citizens to reserve calling 911 for true emergencies.  

Drinking Water


The water treatment plants that produce drinking water for the Town of Fuquay-Varina customers have emergency power generators and can continue to produce water for drinking during power outages.

The water booster stations that send water to the Town of Fuquay-Varina from the water treatment plants also have emergency power generators and can deliver drinking water to the town during power outages.

Emergency Alerts


Get alerted about emergencies and other important community news by signing up for Wake County's Emergency Alert Program.  Sign Up Now

Event Cancellations


  • The Celebrate Fuquay-Varina festival scheduled for Saturday October 1st in Downtown Fuquay-Varina has been canceled.
  • All outdoor youth sports on Friday, September 30 and October 1 are canceled.  As of 9/29/2022, the Town will hold all indoor activities planned at the Community Center.  If this changes, it will posted on our website and social media.

Flooding


Do not drive through standing water on roads or in parking lots.  Pay attention to barricades.  Don't ignore them by driving past them.  Flash floods are the number one weather-related killer in the United States — most flood fatalities happen because people try to drive through deadly waters rather than avoid them. (Source: Federal Emergency Management Agency, 2005)

Please call 919-552-1400 to report flooding on the roads.

Garbage Collection


At this time, garbage collection on Friday is unaffected. As soon as garbage has been picked up, please pull carts in so they do not become a hazard.  

Important phone numbers


Life-threatening emergencies: 911
Wake County Emergency Management: 919-856-6480
Wake County Sheriff’s Office: 919-856-6900
Carolinas Poison Center: 800-222-1222
NCDOT Traveler Information Management Systems: 877-368-4968
American Red Cross: 919-231-1602
Wake County Human Services Public Health Division: 919-250-4516
Wake County Environmental Services: 919-856-7400
Wake County Public School System: 919-850-1600

Find more contact information.

Information


Getting real time information is important.  The Town will push out information about town services, traffic and safety issues and changes to scheduled events and programs via Facebook, Next Door and Twitter. Also, find information on our website. 

Town of Fuquay-Varina Facebook
FVPD Facebook
Town of Fuquay-Varina Twitter
Next Door (must sign up by neighborhood)
Ready Wake - Alerts for the resources you will need related to the hurricane and emergency information.

Power Outages and Down Power Lines



Report Power Outages Online

If you see a power line that is down or tree on a power line, assume it is live and please stay away from it.

To report a down power line, call Duke Energy Progress at 1-800-419-6356. Also report these hazards to 9-1-1.  Please do not call FVPD to report or to inquire about power outages.

Preparing for a Hurricane


  • Ensure you have food, water, and medications for each person in your home for seven days. 
  • Be ready for power, utility, and phone service outages. Keep your mobile phones charged. 
  • Refill your gas tank and stock your vehicle with emergency supplies and a change of clothes 
  • Clean private drainage areas of debris to help mitigate flooding.
  • Bring patio furniture and garbage cans inside; they could become dangerous in high winds 
  • Have enough cash on hand to last seven days 
  • Check out www.ready.gov/hurricanes or www.readywake.com to learn more about how to prepare for a hurricane.

Price Gouging


Price Gouging is taking advantage of a crisis and charging too much for services or products. The State of North Carolina Attorney General's Office has created a portal for reporting price gouging. Here’s the Price Gouging Complaint form or you may call 1-877-5-NO-SCAM. 

Property Damage Reports for Insurance


If you have property damage, please call your insurance carrier directly.  The police department does NOT complete incident reports for such damage due to non-criminal activity/act of nature/weather. 

Begin preparations to secure property to prevent damage as much as possible before the weather event occurs.

Roads:  Road Conditions, Trees on Road, etc.


Stay Off the Roads
If the hurricane makes landfall and continues to the Fuquay-Varina area, it is critically important for residents to stay off the roadways. When residents venture out on the roads, they not only put themselves at risk, but they also put others in jeopardy. Then, if they are involved in an accident, police officers and first responders are at risk. Area residents can help themselves, their neighbors, law enforcement and first responders by simply staying off the roads.

Road Conditions
We will provide road condition updates as they become available.  Don’t call the FVPD Highway Patrol or 9-1-1 to find out about road conditions.  Check with www.DriveNC.gov before you leave to get detailed traffic info about your commute.

Tree Blocking Road
Please call 919-552-1400 to report a tree that is blocking the road.  

Tree Down on Power Line


Report trees on power lines directly to Duke Energy Progress at 1-800-419-6356. Also call 9-1-1.

The town does NOT remove trees on private property.  That is the responsibility of the property owner.

Traffic Signals/Lights Not Working


What to do if traffic signals are not operating?
     No signal lights - Lights should be treated as a four way stop.

If power is restored and you observe the following:
Flashing red - Lights should be treated as a stop sign.
Flashing yellow - Drivers should proceed with caution only when traffic permits.

If we experience power outages throughout Town, officers will not be directing traffic at all intersections. Proceed slowly and safely according to these listed guidelines.