Office Location & Hours
The Utility Office is located inside town hall at 401 Old Honeycutt Road. The office is open Monday through Friday from 8:00 a.m. until 5:00 p.m. The phone number is 919-552-1404. To e-mail .
Set-up Utility Service
To establish service with the Town of Fuquay-Varina, an application must be completed and submitted to the customer service office. If you are renting, there is a $75.00 deposit. If you own the property and you provide proof of ownership, the town will waive the deposit. Same day service is available as long as the town receives your application and deposit (if required) by 4:00 p.m. Download a Water, Sewer and Sanitation Application form here.
Utility Rates
Each utility account is billed a water base rate, a sewer base rate, and a refuse rate. The water base rate, which is $9.55 per month, includes the first 1,500 gallons of water. Water usage over 1500 gallons is $4.46 per thousand gallons. Additional charges will apply for irrigation systems. Sewer usage is based on the total water consumption. Refuse is a flat rate of $14.25 and includes both garbage and recycling. These rates apply to customers located within the town corporate limits.
Utility Bill Due Dates
The due date of your utility bill is based on the billing cycle and address location. If your bill comes out around the 7th of the month, then it will be due around the 23rd of the month. If your bill comes out around the 14th on the month, then it will be due around the 30th of the month. If your bill comes out around the 21st of the month, it will be due around the 7th of the next month. If your bill comes out around the 28th of the month, then it will be due around the 14th of the next month.
If the town does not receive your payment by the due date, a $5.00 late fee is assessed and a courtesy notice is mailed to you. Accounts whose balances and late fee are not paid by 8:00 a.m. on the cut-off date are subject to disconnection and an additional $15.00 fee is added to the bill. Cut off dates are stated on both the utility bill and the late notice.
Returned checks and bank drafts are subject to a $25.00 fee. You have 10 days from the date of the letter to pay. Failure to pay will result in disconnection.
Pay Your Utility Bill
Utility bills may be paid by the following methods:
- Automatic withdrawal from a checking account (comes out one day before your utility bill is due);
Download a bank draft application form here. - Cash, check or money-order;
- On-line with a debit or credit card (a convenience fee is applied to the balance). Pay or view your bill online at: https://esuite.fuquay-varina.org/esuite.utilities/
Receive Your Utility Bill
You may receive your utility bill either by mail or you can sign up for e-billing – which means you will receive an email notification that your bill is ready to view online. E-bill ensures the quickest delivery to you. You receive your bill the same day it is generated with no post office delays.
Water Leaks
Have you had a water leak? The town will consider adjustments to the sewer portion of the utility bill in cases where the water did not go into the sewer system (service line leaks, hot water tank leaks, outside faucet leaks). Leaks where the water goes back into the sewer system (toilets, inside sinks/faucets) are not adjustable. Please contact the utilities office at 919-552-1404.
